MSD LATAM Vaga externa

CLT

Aberta

Job DescriptionPosition SummaryThe Senior Manager, Customer Engagement Deployment & Transformation will serve as the LATAM point of connection between Global Customer Engagement teams and local markets, ensuring effective deployment and adoption of enterprise capabilities across the region.This role will drive implementation readiness, market activation, change management and continuous improvement for Customer Engagement platforms, services and ways of working, translating global strategy into consistent regional execution.

Role Responsibilities & Key Activities

Strategic Deployment & Market Adoption

Lead the regional deployment of Global Customer Engagement initiatives, tools and ways of working.Build activation plans that align integral priorities with local market needs.Monitor progress, resolve adoption barriers and drive accountability across markets.

Customer Engagement Transformation Leadership

Act as the regional point of contact for Customer Engagement transformation initiatives.Support organizational readiness, capability maturity and continuous improvement.Capability Deployment & Integrated Services ManagementServe as the LATAM SPOC for deployment and adoption of key capabilities, including Content Hub, Veeva PromoMats, OneCRM, Salesforce Marketing Cloud (SFMC), OneWeb Ecosystem (OWE), AI Localization Tool,



Adobe Workfront and the External Content Factory.Coordinate implementation activities, stakeholder alignment, training and activation plans.Ensure sustainable adoption and measurable business impact of new and future Customer Engagement/MarTech capabilities.

Voice of LATAM & Global Feedback Management

Establish structured feedback channels with local markets and consolidate business requirements.Translate LATAM needs into actionable recommendations for Global teams.Represent regional perspectives in capability design, roadmap prioritization and enhancement discussions.

Cross-Functional Project Leadership

Co-lead regional customer engagement projects from planning through implementation.Manage milestones, risks and dependencies across Global, Regional and Local stakeholders.Ensure timely delivery, execution excellence and alignment with business objectives.

Performance Monitoring & Value Realization

Track capability adoption, utilization and effectiveness across markets.Monitor key performance indicators related to deployment success.Measure business impact and identify optimization opportunities.Develop executive summaries, dashboards and leadership updates.Share insights and recommendations to improve future deployments and increase value realization.

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📌 Sr. Spclst, Customer Engagement Deployment & Transformation (México)
🏢 EloVetNet
📍 México