Job Description

Thank you for your interest in joining our team. To ensure a correct experience in the selection process, we invite you to carefully review the mandatory requirements before submitting your application.
Only profiles that fully meet the technical, language, and geographical requirements will be considered.

Responsibilities:

• Provide onsite technical support to both domestic and international end users on PCs, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
• Attend, update, and document tickets in English.
• Coordinate with remote support teams, generally in English.
• Support in connection, disconnection, labeling, and validation of network and power cabling.
• Execute technical procedures under remote instructions.

Requirements:

• Minimum three years of experience in technical support to domestic and international end users in a corporate environment.
• Proven experience in support for personal computers, laptops, printers, and peripherals.
• Experience in Smart Hands activities for IT infrastructure.




• Intermediate to advanced English for technical communication and ticket documentation with global users.
• Experience using ticket management tools.
• Ability to work independently with limited supervision.
• Excellent service attitude, professional communication, and customer orientation.

Academic Background:

• Technical degree or university studies in computer science, systems, IT, or related fields. Prior professional experience in the field is strictly required for this position.
• Practical experience will carry more weight than academic level.

Preferred Qualifications:

• Basic knowledge of TCP/IP networks.
• Experience with Microsoft Windows, Microsoft 365, and Active Directory.
• Experience with international corporate clients.
• Technical certifications.
-Requerimientos- Educación mínima: Educación superior - Licenciatura
2 años de experiencia
Idiomas: Inglés
Conocimientos: Itil, Microsoft 365, Tcp ip
Palabras fundamental: tecnologias, la, informacion, it, apoyo, support, soporte, especialista

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