Regional Customer Service Manager
Location: Devon, PA / Smithfield, PA / Queretaro, Mexico
At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you’lljoin a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry,you’llhelp tackle the world’s biggest challenges - cutting emissions, powering modernlifeand supporting life‑saving technologies - by applying,refiningand recycling metals that matter for a healthier, more sustainable, circular future.
The role:
As a Regional Customer Service Manager, you will help drive our goals by:
Leading,coachingand developing a regional customer service team across multiple sites to deliverhigh qualitysupport and service.

Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand,ordersand shipment activities.

Managing customer service processes within SAP, resolving transactionalissuesand supporting continuous process improvements.

Monitoring and communicating demand changes, schedulevolatilityand service performance to key stakeholders.

Reporting and explaining performance metrics including OTIF,expeditedfreight and demand trends.

Supporting Order to Cash compliance requirements and contributing to export, financialreportingand customer account activities.

Key skills that will help you succeed in this role:
Experience leading customer service teams within a manufacturing or supply chain environment.

Proficiencyin SAP, with the ability to troubleshoot transactional and process-related issues.





Strong stakeholder management and relationship-building skills across commercial and operational functions.

Excellent analytical, organizational,verbaland written communication skills.

Demonstrated success improving processes and driving operational performance.

Bachelor’s degree in Business, Accounting, Science,Engineeringor a related discipline preferred; Spanish language skills areadvantageous.

Even if you only match some of the skills,we’dlove to hear from you to discuss further!
What we offer:
We make sure salaries are fair,competitiveand aligned to individual roles,experienceand responsibilities. We also support hybrid and versátil working and offer comprehensive employee benefits, including health, life,disabilityand retirement plans that support our employees’ financial and physical wellbeing, such as:
Retirement Savings (401K Match, plus anadditionalEmployer Contribution)

20 daysannual PTO (varies for shift-based roles)

Life and Disability Insurance

Health Insurance (Medical, Prescription, Dental and Vision)

Voluntary Benefits

Wellbeing Programs and Incentives

Tuition Assistance

Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
To submit your application, please click the "Apply" button online.

📌 Regional Customer Service Manager (Santiago Mexquititlán Barrio 1ro.)
🏢 Johnson Matthey
📍 Santiago Mexquititlán Barrio 1ro.