customer success manager, exposure management

- full-time
- cp department: exposure management

as the world’s leading vendor of cyber security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At check point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

check point software technologies has been honored by time magazine as one of the world’s best companies for 2024. We've also earned a spot on the forbes list of the world’s best places to work for five consecutive years (2020-2024) and recognized as one of the world’s top female-friendly companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

we are in search of a dedicated customer success manager (csm) to bolster our customer success team.

- oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- serve as the primary liaison for exposure management's clientele across the americas, ensuring optimal satisfaction and value realization.
- champion customers' interests within exposure management, influencing product direction and enhancements.
- lead customer engagement initiatives, emphasizing the value proposition of exposure management's offerings.




- cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- spearhead internal process enhancements tailored to customer requirements.
- gather and channel customer feedback, reinforcing their voice within exposure management's framework.

the customer success manager will report directly to the csm team leader and play a pivotal role in this general expansion strategy, positioning us as the premier cyber intelligence provider globally.

requirements:

- minimum of 6 years in a customer-centric role within b2b sectors.
- comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a customer success manager or equivalent in b2b environments.
- bachelor’s degree in engineering or a relevant discipline.
- prior experience in account management and/or commercial roles.
- proven expertise in cybersecurity, intelligence, webint domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- proficiency in english (speaking, reading, writing) is essential
- applicants must be legally authorized to work in mexico without the need for current or future employer sponsorship.

eoe m/f/veterans/disabled

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📌 Customer success manager, exposure management (Xico)
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