General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Responsibilities:
Responsible for handling the account relationships
Receive and analyze customers' requirements and forecast
Daily coordination of material shipments
Inform customers the status of open orders
Provide customers with documentation and tracking information of shipped orders
Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs
Reduction of Excess and Obsolete (360+ Days) Inventory
Receive customer quality claims and coordinate response with Quality and DMR coordinator
Track sales and inventory data related to accounts
Report on sales and inventory data related to accounts
Processing of quotation requests
Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements
Responsible for direct ship authorization
Initiate Hot Sheets for Quality and Warehouse, as needed




Review parts for purchase complete and minimum buys with Supply Chain
Coordinate with New Part Coordinator to update MPS/DRP set-ups
Coordinate with Material Planners to ensure material is scheduled, as needed
Responsible to follow up with Supplier, as needed
Requirements:
Must have Bachelor degree or equivalent
At least 3 years of experience in customer service or materials planning
Fluent in both written and spoken English
Experience with Microsoft Excel & PowerPoint
Possess excellent communication skills including verbal, written and interpersonal
Focus on attention to detail and accuracy while meeting deadlines
Possess Fastener product knowledge (desired)
Possess knowledge of Epicor P21 ERP system (desired).
Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions
Strong level of problem-solving skills
Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships
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📌 Customer Service / Material Planner (Santiago de Querétaro)
🏢 Gf
📍 Santiago de Querétaro