Confidential is seeking a Senior Manager, Customer Experience & Service Excellence for LATAM to build and scale the CX capability across the region.
You will define the LATAM CX strategy, governance, and capability roadmap, partnering with BU and cross-functional teams to improve journeys and service performance.This leadership role focuses on embedding CX as a sustainable capability, driving continuous improvement, and delivering measurable customer, operational, and financial outcomes across
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📌 Latam Cx Strategy & Service Excellence Lead (Xico)
🏢 Sin nombre
📍 Xico
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