DescriptionWe are hiring a

Customer Success Manager (Proactive / Strategic)

to support one of our U.S.-based clients in the

senior living industry . A valid U.S. visa and availability to travel to the United States when required are non-negotiable requirements for this position.This role is

not traditional customer service .You will be responsible for

managing relationships with senior living communities (“buildings”) that use a platform to request and manage caregiving staff .Your main goal is to

ensure clients are actively using the platform, solving issues before they escalate, and identifying opportunities to improve their experience and growth .

What you will do

Proactively reach out to clients (building administrators) on a regular basisMonitor platform usage and identify drops in activity or potential risksContact clients before issues become complaints (low usage, staffing gaps, etc.)Provide guidance and recommendations to improve their experience with the platformIdentify opportunities where clients could expand usage and share them with internal teamsAct as the main point of contact between the client and internal teams (operations & strategy)Support service recovery when issues occur, ensuring the client feels supported and solutions are deliveredFollow up consistently until issues are fully resolved

RequirementsWhat we are looking for

Experience in

Customer Success, Account Management, or client-facing roles (B2B preferred)Strong communication skills in English (written and verbal)Ability to manage multiple clients and priorities at the same timeProactive mindset (you don’t wait for problems,



you anticipate them)Strong follow-up and organizational skillsComfortable having difficult conversations and solving problemsAnalytical mindset (ability to interpret basic data or usage trends)Valid U.S. visa and availability to travel to the United States when required (non-negotiable requirement)

Nice to have

Experience working with U.S. clientsExperience in SaaS, marketplaces, or staffing-related platformsExperience in healthcare or senior living industries

What success looks like

Clients are actively engaged and using the platformIssues are resolved before becoming complaintsStrong relationships with assigned accountsOpportunities for growth are consistently identified

Why join us

Work with a fast-growing U.S. clientHigh-impact role with visibility and ownershipCollaborative, dynamic environmentOpportunity to grow in customer success and strategic account management

Benefits

Christmas Bonus : 30 days, to be paid in December.Major Medical Expense Insurance : Coverage up to $20,000,000.00 MXN.Minor Medical Insurance : VRIM membership with special discounts on doctor’s appointments and accident reimbursements.Dental Insurance : Always smile with confidence!Life Insurance : (Death and MXN Disability)Vacation Days : 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. +

Floating Holidays : 3 floating holidays in addition to the 7 official holidays in Mexico.Cell Phone Reimbursement & Transportation Subsidy.Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.Multicultural Exposure : Work with operations within Mexico and United States.MezTal Internal Events : Strike a healthy balance between your professional and personal goals.Exclusive Discounts : Benefits with different companies for being part of MezTal.Academic Agreements : Access to national universities and language schools.

📌 Customer Success Manager (Proactive / Strategic) VISA NEEDED - Hybrid GDL MX (Ciudad de México)
🏢 FlexTal Staffing
📍 Ciudad de México