Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.

What you'll do
We're looking for a Integral Head of Customer Happiness to lead Clara’s Customer Happiness organization globally, with the mission of delivering an AI-forward and world-class customer experience in every market. You will lead our local Customer Happiness leaders and their teams, setting the strategy, standards, and operating model for the function everywhere that Clara operates, and work closely with Clara's CEO and Chief Product Officer. This role combines people leadership,



customer experience, operational excellence, and a heavy emphasis on data and AI-driven technology to scale our support models as we grow.

• Lead by example: being involved in building your own solutions using AI coding models (Claude, Codex, Cursor, open source models, etc.) and manage an organization that includes agents and people fully empowered by AI

• Pioneer an AI-first approach to customer experience, defining how artificial intelligence, workflow automation (such as N8N), and self-service solutions can dramatically improve the customer journey, boost team productivity, and drive operational scalability.

• Lead and develop Customer Happiness leaders across Mexico, Brazil, and Colombia, creating a high-performance, customer-centric organization with strong operational rigor.

• Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and conti

📌 Global Head of Customer Happiness (Ciudad de México)
🏢 Clara
📍 Ciudad de México