We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team

About the Role

As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will:

• Guide, mentor, and develop team members.

• Translate strategic objectives into effective operational execution.

• Drive continuous improvement through data, analytics, and performance insights.

• Lead change and transformation initiatives.





• Collaborate with regional and global partners to align operating models and best practices.

Operational Leadership

• Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.

• Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance

• Ensure consistent execution of integral standards, processes, and roles across markets and lines of business.

• Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.

• Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls

• Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.

• Promote a strong risk and control environment.

Stakeholder Management

• Build and maintain

📌 Business Services Team Lead (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México