Overview:

Xerox is seeking a Services Customer Operations Sales Manager to oversee the operations and delivery of a managed services contract. This role is responsible for ensuring contracted services meet or exceed established SLAs and KPIs while managing customer P&L;, continuous improvement initiatives, and customer governance. You will build strong client relationships and collaborate with operational teams and subcontractors to support customer satisfaction.

Why Join This Team:
• Opportunity to manage key customer relationships and contribute directly to service delivery and customer satisfaction.
• Collaborate with operational teams, subcontractors, and customers across multiple levels.
• Drive continuous improvement opportunities within managed services operations.
• Develop experience across customer governance, financial management, and service delivery.
• Benefits and additional role specific perks to be confirmed.

What You Will Do:
• Manage contracted service delivery to ensure established SLAs and KPIs are met or exceeded.
• Manage customer P&L;, contract amendments, continuous improvement initiatives, and customer governance.




• Ensure operational teams and subcontractors have a clear understanding of client requirements.
• Build and maintain strong client relationships while providing day to day advice, issue resolution, and operational support.
• Oversee activities including hardware orders, device change management, inventory and consumables management, client training needs, escalations, and vendor management.

What You Need to Succeed:
• 3 to 5 years of experience in technology services, ideally in a similar role.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Excellent communication skills and the ability to build and maintain effective relationships with customers.
• Demonstrated ability to manage teams, collaborate effectively, and perform successfully in a dynamic environment with competing priorities.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
• English proficiency sufficient to exchange ideas effectively is preferred.
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📌 Service Manager (Ciudad de México)
🏢 Xerox
📍 Ciudad de México