Administrative Assistant & Transaction Coordinator

Location: Remote, Mexico

Employment Type: Full-time

We're looking for a warm, polished, and highly organized Administrative Assistant & Transaction Coordinator to support a U.S.-based concierge case management firm that guides older adults and their families through senior living transitions and clinical care coordination. You'll own each client's move from first intake through move-in day, stay connected with families long after, and keep the owner's day running smoothly. Our clients often reach us during a stressful moment, like a hospital discharge or a family deciding what comes next, so every call and email you send needs to feel calm, kind, and capable. Full training is provided on the senior living and healthcare side; we're hiring for communication skills and organization. You'll work U.S. Pacific business hours alongside the owner and U.S.-based partners, so a confident, friendly phone presence in English matters as much as your follow-through.

Benefits and Compensation

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- Permanent Work from Home
- Paid Time Off




- Monthly Performance Bonus
- Annual Bonus
- Health Allowance
- Internet Allowance

What you'll do

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- Transaction Coordination (Intake to Move-In): Run each client's move end to end: complete intake, set up the client file, coordinate tours, paperwork, assessments, and move-in dates with senior living communities, and schedule movers, medical equipment delivery, and other move-day vendors. Track every open item and deadline, and escalate issues early.
- Client & Family Communication: Serve as the day-to-day point of contact for clients and their families by phone and email, sending clear, timely updates so everyone always knows what happens next.
- Post-Move Follow-Up: Make scheduled check-in calls after move-in and continue long-term follow-up, logging every touchpoint and flagging any concerns about a resident's adjustment, care, or satisfaction to the owner.
- Referral Partner Relationsh

📌 Administrative Assistant (México)
🏢 LAdmins
📍 México