En Niagara, estamos buscando miembros del equipo que quieran ser parte del logro de nuestra misión de proporcionar a nuestros clientes el agua embotellada más asequible y de la más alta calidad.

Considere aplicar aquí, si desea:

- Trabaje en un ambiente empresarial y dinámico con la posibilidad de causar un impacto.

- Desarrolle relaciones duraderas con grandes personas.
- Tener la oportunidad de construir una carrera satisfactoria.

Ofrecemos paquetes de compensación y beneficios competitivos para los miembros de nuestro equipo.

Social Impact & Community Relations Manager

The Social Responsibility and Community Relations Manager - MX is Niagara Mexico’s boots-on-the-ground leader for community engagement, local stakeholder relations, and social impact execution in the municipalities and communities where the company operates, including priority locations such as Soyaniquilpan and other strategic areas linked to Niagara Mexico’s growth. This role translates Niagara’s sustainability commitments, water stewardship priorities, and Niagara Cares approach into practical, visible action at the local level, with a strong emphasis on protecting trust in the company’s operations, strengthening social license to operate, and creating shared value in Mexico. Working closely with plant leaders, ejido and community representatives where relevant, municipal and state authorities, schools, NGOs, health and social institutions, and local partners, this position identifies community needs early and drives programs that support responsible water use, environmental education, recycling culture, school and community infrastructure, volunteerism, and community resilience. The role is highly operational and relationship-based, requiring frequent site presence, strong follow-through, and the ability to navigate Mexico’s local institutional environment with credibility, cultural sensitivity, and practical problem solving.

Essential Functions

- Serve as Niagara Mexico’s primary on-the-ground lead for community relations in priority operating locations, maintaining a consistent field presence in communities surrounding Niagara facilities and building trusted relationships with local stakeholders.
- Conduct regular site visits in municipalities and surrounding communities linked to Niagara operations, including priority areas such as Soyaniquilpan, to understand local concerns, monitor social context, identify risks and opportunities early, and ensure community engagement efforts remain relevant and credible.
- Build and maintain productive working relationships with municipal and state authorities, local development and water-related agencies, community leaders, school officials, health centers, NGOs, neighborhood representatives, and other institutions relevant to Niagara Mexico’s operating footprint.
- Develop and execute local engagement plans that align Niagara’s business priorities in Mexico with practical community needs, with a focus on responsible water use, environmental awareness, recycling culture, education, volunteerism, and local resilience.
- Help identify and implement community programs that can strengthen Niagara’s long-term presence in Mexico, including initiatives related to school and community infrastructure, water access or hydration support, environmental stewardship, and youth engagement.
- Work side by side with plant leadership, HR, EHS, legal, communications, operations, and public affairs teams to ensure community engagement efforts are operationally sound, locally informed, and aligned with Niagara standards and Mexico business realities.
- Support dialogue and coordination with local authorities and community stakeholders on issues that may affect Niagara’s reputation, operating environment, permitting context, or community acceptance, escalating sensitive matters through the appropriate internal channels.
- Identify, assess,



and help manage community issues related to industrial presence, water perceptions, mobility, employment expectations, environmental concerns, or misinformation, helping shape practical response plans rooted in facts, relationships, and local context.
- Mobilize and coordinate employee volunteer efforts in partnership with site teams, ensuring activities are meaningful for local communities, feasible for operations, and aligned with Niagara Cares priorities and Mexico stakeholder expectations.
- Track commitments made to local stakeholders and ensure timely follow-through, clear communication, and disciplined execution to build credibility and accountability over time in Niagara Mexico priority locations.
- Gather field intelligence, impact data, community feedback, and local narratives to support leadership briefings, ESG updates, public affairs planning, and internal decision-making related to Mexico operations.
- Help identify and develop partnerships with local organizations, academic institutions, and civil society groups that can extend Niagara’s impact in Mexico in areas such as water stewardship, recycling, education, and community development.
- Represent Niagara in community meetings, public forums, and local events with professionalism, cultural sensitivity, and a practical understanding of Mexico’s community and institutional dynamics.
- Ensure all community-facing work is carried out in compliance with company policies, ethical standards, and local requirements, while reinforcing Niagara’s commitment to responsible resource use and stronger communities in Mexico.
- Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

- Minimum Qualifications:
- 6 Years – Experience in community relations, public affairs, ESG, sustainability, stakeholder engagement, social impact, government relations, or a related field with direct exposure to field execution in Mexico
- 6 Years – Experience in a manager-level or highly autonomous role requiring direct community interaction, cross-functional coordination, and external representation in Mexico
- 6 Years – Experience implementing projects or programs at the local level in Mexico, including field visits, stakeholder follow-up, issue resolution, and coordination with municipal or state actors

*experience may include a combination of work experience and education

- Preferred Qualifications:
- 10+ Years– Experience in community relations, external affairs, sustainability, ESG, public affairs, or social impact roles with significant field-based responsibility in Mexico 10+ Years – Experience working in manufacturing, food and beverage, consumer goods, infrastructure, utilities, or other operational environments with active community interfaces in Mexico
- Demonstrated knowledge of municipal and state government interaction, local stakeholder dynamics, and community context in Mexico, particularly in municipalities where industrial operations interact closely with local communities

*experience may include a combination of work experience and education

Competencies

- Bilingual proficiency in Spanish and English, with strong oral and written communication skills for community, government, and corporate audiences in Mexico and international settings
- Strong presence in the field,



with the ability to build trust face to face and maintain productive long-term relationships with diverse stakeholders in Mexico
- Practical understanding of stakeholder mapping, community engagement, conflict management, and issue escalation in Mexico’s local operating context
- Knowledge of municipal and state government processes, local institutional dynamics, and community expectations relevant to industrial operations in Mexico
- Experience turning strategy into local action through disciplined planning, coordination, follow-up, and execution in plant-adjacent communities
- Ability to work effectively across plant, field, and corporate environments with professionalism, discretion, and sound judgment
- Strong organizational skills, including management of community commitments, event logistics, partner follow-up, budgets, and impact tracking
- Intermediate to advanced proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and SharePoint
- Ability to identify emerging community concerns related to water perceptions, environmental issues, local expectations, and operational presence, and recommend practical courses of action
- Willingness and ability to travel frequently to Niagara Mexico priority locations and spend meaningful time in the field

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

- Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers

- InnovACT

- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
- Increases performance through greater efficiency

- Find a Way

- Seeks to develop technical knowledge through learning from other experts
- Understands interdepartmental impact of individual decisions and actions
- Seeks solutions rather than placing blame

- Empowered to be Great

- Consistently looks for ways to improve one’s self through growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectations

Education

- Minimum Required:
- Bachelor's Degree in Communications, Public Affairs, Sustainability, Social Sciences, International Relations, Public Policy, Business Administration, or a related field, or equivalent experience

- Preferred:
- Master’s Degree in Sustainability, Public Administration, Community Development, Business Administration, or a related field

Certification/License:

- Required: N/A
- Preferred: Training or certification in ESG, stakeholder engagement, sustainability reporting, project management, or community development

Foreign Language

- Required: Full Professional Proficiency in Spanish and English
- Preferred: N/A

Cualquier agencia de empleo, persona o entidad que presente un currículum en este sitio de carrera o un gerente de contratación lo hace con el entendimiento de que el currículum del solicitante pasará a ser propiedad de Embotelladora Niagara De Mexico Servicios. Embotelladora Niagara De Mexico Servicios tendrá el derecho de contratar a ese solicitante a su discreción sin ningún cargo adeudado a la agencia de empleo, persona o entidad que lo presente.

Las agencias de empleo que tienen acuerdos de tarifas con Embotelladora Niagara De Mexico Servicios y se han comprometido en una búsqueda deberán enviar un currículum al reclutador designado de embotelladora niagara de mexico servicios o, previa autorización, enviar un currículum en este sitio de carrera para ser elegible para las tarifas de colocación.

📌 Social Impact & Community Relations Manager (México)
🏢 Niagara Water
📍 México