Job Description

The Oracle Transportation Management (OTM) Functional Support Expert is part of a global Oracle ERP Run organization. Based in Mexico, the role provides near-shore expert support to Americas users for Oracle Transportation Management and its connected ERP, logistics and integration ecosystem.

The role acts as the functional and techno-functional reference for OTM during Americas business hours, with responsibility for complex incident analysis, troubleshooting, workaround definition, escalation and knowledge capitalization. The expert works as an extension of a integral Oracle competence center and supports service continuity across transportation and logistics processes.

The position requires strong hands-on OTM expertise and the ability to investigate issues across configuration, master data, business rules, interfaces and operational transportation flows.

Your Role:

- Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations used by Americas business users.
- Take ownership of complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes.
- Perform advanced troubleshooting across OTM configuration, business rules, master data, transactions, interfaces and integration messages.
- Define workarounds, identify likely root causes and coordinate permanent resolution with L3, integration teams or Oracle Product Support.

Specific responsibilities may include:

- Support transportation order management, planning and optimization,



shipment management, routing, rates and rate offerings, carrier management, tendering and execution.
- Support freight payment/settlement and transportation cost processes where applicable.
- Investigate issues involving locations, itineraries, service providers, equipment, calendars, constraints, master data and business rules.
- Analyze OTM integrations with Oracle ERP and other logistics, warehouse, order management, finance, middleware or external carrier systems.
- Review interface failures and data inconsistencies and provide clear evidence to technical/integration teams.
- Maintain high-quality incident documentation, user communication, knowledge articles and known-error information.
- Contribute to regression testing, release validation, hypercare and continuous improvement of OTM support practices.
- Provide guidance and knowledge transfer to L1/L2 support teams and business key users.

Scope of Support:

- Oracle Transportation Management functional and techno-functional support across transportation planning, optimization, shipment execution, rates, routing, carrier management, tendering, tracking and freight settlement.
- OTM master data, configuration, business rules and operational transactions.
- Integrations with Oracle ERP and connected logistics, order management, warehouse, finance, middleware and external carrier systems.
- Americas users and support teams requiring near-shore expert coverage during regional business hours.
- Expert incident analysis, workaround definition, escalation preparation, release validation, hypercare and knowledge transfer.

📌 Freelance Oracle OTM Functional Support (m/w/d) (Ciudad de México)
🏢 Everience Benelux
📍 Ciudad de México