Remoto: Teletrabajo

Healthcare Virtual Assistant (Call Center) LatAm RemoteAbout Our ClientOur client is a food allergy specialty practice with multiple clinic locations across California and New York, built around one core conviction: food allergies are treatable, not just manageable. Backed by published clinical outcome data and affiliations with leading children's hospitals, they combine clinical rigor with a warm, child-friendly patient experience designed to reduce anxiety for kids and families. For families who have often been told there is nothing to be done, they offer a pathway to food freedom, delivered by a team that treats patients like family.About the RoleWe're looking for a Healthcare Virtual Assistant (Call Center) to support the administrative side of a high-volume patient call center. You'll handle inbound call triage, new patient inquiries, scheduling and rescheduling requests, and ticket logging for clinical and administrative staff, improving call answer rates and keeping the patient experience smooth.This is a purely administrative role with no clinical decision-making. You'll pre‑screen and route, log and flag, schedule and follow up, while the in‑house clinical and admin team handles everything that requires clinical judgment.ResponsibilitiesAnswer and pre‑screen inbound patient calls, triaging call intent and routing patients to the right team member or next stepHandle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate responseManage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMRConfirm appointments and follow up on open scheduling items to reduce no-shows and gapsLog and flag items as tickets for in‑house staff,



with the right information attached so they can act without needing more contextTrack open tickets and flag anything not picked up within the expected windowMaintain accurate, organized patient records and handle all patient information in strict compliance with HIPAAWhat We're Looking ForPrior experience in a healthcare call center, medical virtual assistant, or medical administrative roleProficiency in AdvancedMD EMR (hard requirement, as this role is scoped to the New York and Southern California regions, which run on AdvancedMD)Strong understanding of HIPAA compliance and the ability to handle protected health information with full discretionClear, professional, and empathetic spoken and written English, as this is a patient-facing roleOrganized and detail‑oriented, able to manage a high volume of calls and open items without losing accuracyComfortable working independently in a fully remote environment with minimal oversightNice to HaveExperience in a specialty medical practice, pediatric clinic, or allergy and immunology settingBackground supporting a multi‑location healthcare practiceFamiliarity with medical scheduling workflows, referral coordination, or patient intake processesExperience maintaining strong answer and resolution rates with high call volumesWork Schedule100% remote setup so you can work wherever you're most productiveThis position operates on a full‑time basis, with dedicated hours to ensure alignment with the team and delivery of quality workAvailability during US business hoursCompensation & Time OffCompensation paid in USDPaid bi-monthly on the 15th and 30thPaid Time Off according to company policyHolidays observed according to company guidelinesEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.We'll keep you informed throughout the process and provide feedback at each step.#J-18808-Ljbffr

📌 Healthcare Virtual Assistant (Call Center) (Monterrey)
🏢 Monterrey - hace 11 minutos
📍 Monterrey