About the RoleWe are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility.
This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.What You'll Do- Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)- Install and configure operating systems (Windows/macOS) and standard business applications- Set up and deploy new workstations, laptops, and mobile devices- Troubleshoot basic network connectivity issues (wired and wireless)- Assist with patching and cabling in data closets as needed- Support workstation moves, equipment relocations, and hardware upgrades- Maintain accurate records of physical assets and support documentation- Deliver excellent customer service and maintain professionalism during all on-site interactionsWhat You'll Deliver- Timely resolution of incident and service request tickets- Updated IT asset records and inventory- Clear documentation of support activities- Prompt issue escalation to Level 2 or 3 support as needed- Positive user satisfaction scores from on-site interactionsWhat Success Looks Like- High percentage of issues resolved during the initial support interaction- Timely completion of all assigned service tickets- High user satisfaction ratings- Accurate documentation of IT assets and work performed- Timely response to on-site support needs- Strong collaboration with internal support and infrastructure teamsWhat You'll BringTechnical Skills- Proficiency with Windows ***** and basic macOS- Strong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP)- Experience with Microsoft 365 (Outlook, Teams, OneDrive)- Competency in remote support tools (e.G., TeamViewer, Microsoft RDP)- Familiarity with ITSM platforms (e.G., ServiceNow, Jira, Zendesk)Soft Skills- Excellent communication and customer service- Strong time management and problem-solving abilities- Adaptability, initiative, and attention to detail- Ability to work independently- Strong safety awarenessQualifications- Required: High school diploma or equivalent- Preferred: Associate's or Bachelor's in IT, Computer Science, or related field- Certifications (Highly Preferred):- CompTIA A+- Microsoft endpoint management or device administration certifications (e.G., Microsoft 365 Certified: Endpoint Administrator Associate)Experience- Minimum 3 years of experience in help desk, desktop support, or Level 1 IT field support.
- Experience supporting users in a multi-site, field service, or on-site IT support environment is strongly preferred.
- Experience working in a manufacturing, industrial, production, or other safety-sensitive environment is preferred.
- Demonstrated experience troubleshooting hardware, software,



operating systems, network connectivity, and peripheral devices.
- Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
- Ability to independently diagnose and resolve technical issues, prioritize service requests, document work performed, and elevate complex issues appropriately.
- Experience following established security, safety, and site-access procedures in a client-facing environment.Travel & Physical Requirements- Valid driver's license and reliable transportation- Ability to lift and transport IT equipment weighing up to 50 lbs.
- Ability to crawl under desks and work in office and production environments.Why Join Us?
- Be part of a supportive, collaborative IT team- Work in a dynamic environment- Make a tangible impact through hands‐on technical support- Advance your IT career with a role that values field expertise and problem-solvingThis role requires access to a client's industrial facility.
Any offer is contingent on meeting the client's site safety, security, and background clearance requirements and passing a pre-employment drug screen.Only candidates who meet the qualifications and requirements of the position will be contacted.
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📌 Level 1 It Support Engineer (Field-Based) (Tampico)
🏢 Mobiz
📍 Tampico