Pfizer Mexico seeks a Patient Experience Coordinator to oversee the implementation and optimization of patient support and diagnostic programs. The role manages program portfolios, vendor relationships, compliance, and performance monitoring while driving patient access and operational excellence across therapeutic areas.
Responsibilities
Develop and maintain patient support program and diagnostic program portfolios with prioritization roadmaps
Lead end-to-end program lifecycle from needs assessment through implementation, optimization, and closure
Coordinate implementation and day-to-day operations of patient support and diagnostic initiatives across therapeutic areas
Define and monitor program KPIs including enrollment, patient satisfaction, adherence, and budget performance
Manage vendor relationships including selection, onboarding,
performance management, and offboarding
Requirements
Bachelor's degree in health sciences, pharmacy, medicine, biology, public health, or healthcare administration
3–5 years pharmaceutical industry experience in patient support, diagnostics, access, or compliance-intensive healthcare
Experience managing healthcare programs and coordinating multiple stakeholders and vendors
Advanced Excel proficiency and Power BI experience preferred
Advanced English and professional Spanish language proficiency
Strong project management and data analysis capabilities
Leadership by influence with commitment to patient centricity