About CarrierCarrier General Corporation, general leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in ****, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.About the roleThis position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.Key ResponsibilitiesResolve inbound calls and cases addressing customer inquiries efficiently while ensuring a positive customer experience.Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints.Responds to call or emails to customers to provide follow-up on inquiries.Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required,





and customer satisfaction metrics.Escalate advanced or unresolved issues to senior team members or management as needed.Participate in training and development to expand product knowledge and improve service capabilities.Collaborate with peers and cross‐functional teams to provide effective solutions to customer challenges.Assist in creating, reviewing, and updating Standard Work Instructions (SWIs) and other operational documentation.RequirementsHigh school diploma or equivalent required .Bilingual English and SpanishProficiency with call center systems.Strong verbal and written communication skills with the ability to interact effectively across departments and customer groups.Demonstrated analytical ability to interpret customer data and identify trends.Strong ability to collaborate, prioritize, and manage multiple tasks in a fast‐paced environment.BenefitsWe offer a competitive total rewards package that may include other benefits and well‐being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at (email protected) . We will make every effort to meet your needs in accordance with applicable laws.Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice

? Contact Center (Customer Service ) Agent (México)
? Carrier
? México

📌 Contact Center (Customer Service ) Agent (México)
🏢 Importante Empresa Del Sector
📍 México