Remoto: Trabajo híbrido

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Software QA IVR Automation Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Software QA Engineer (IVR & Insurance Domain):Key ResponsibilitiesFunctional & End-to-End Testing: Design, maintain, and execute extensive functional test scenarios for complex Interactive Voice Response (IVR) call flows, specifically tailored for insurance business processes and customer journeys.Automation Development: Build, maintain, and execute automated smoke and regression test suites using the Eddie automation tool to ensure rapid and reliable release cycles.Release & Regression Execution: Perform rigorous smoke and regression testing for IVR call flows during every software release, verifying speech-to-text, audio prompts, intent recognition, and backend integrations.Defect Management & Logging: Identify, document, and track defects efficiently, collaborating with developers and product teams to resolve issues pre- and post-release.Flow & Log Analysis: Analyze call routing paths, system logic, and application logs during test execution to troubleshoot failures and validate expected behaviors.Required Skills & ExperienceIVR Testing Expertise: Strong, hands-on experience in testing Interactive Voice Response (IVR) systems, voice bots, and conversational AI flows (handling audio prompts, DTMF inputs, and speech recognition).Insurance Domain Knowledge: Sound understanding of insurance workflows (e.g., claims processing, policy management, billing, or customer service operations).Policy Administration Systems (PAS):





NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever; possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying versátil and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

? Software QA IVR Automation Engineer (México)
? Ntt Data Services
? México

📌 Software Qa Ivr Automation Engineer (México)
🏢 Importante Empresa Del Sector
📍 México