Job DescriptionSUMMARY DESCRIPTION:Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.KEY RESPONSIBILITIES:EXPEDITORS CORE COMPETENCIESExceptional Customer ServiceExceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job ExecutionConsistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.ReliabilityConsistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.CollaborationDisplays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.CommunicationEffectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.



Answers phone calls and respond to voicemails, emails and other communication according to Expeditors' standards.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self,

meeting customer service standards.Contribute to maintain strong relationships with customs officers.Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company's procedures.Overseas communications,



timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryMeets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.QualificationsKnowledge:Good knowledge of customs brokerage process and system essentialGood knowledge of customs legislation, especially with regards to classification, valuation and originUnderstanding of ocean, transcon and air documentation processKnowledge of air, road and ocean transportGood knowledge of incotermsHazardous Materials certification (preferred)Skills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)Fluent in EnglishBehaviours:Positive and willing to help attitudeAdhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryEducation and Experience:6 months to 1 year related experience and/or training; or equivalent combination of education and experience

? Guadalajara | Ejecutivo Servicio al Cliente en Aduanas | Customer Service Representative - Customs B (México)
? Expeditors
? México

📌 Guadalajara Ejecutivo Servicio Al Cliente En Aduanas Customer Service Representative Customs B (México)
🏢 Empresa reconocida
📍 México