Description
The Jr. Operations Analyst provides ongoing support to Synthesio clients post-"go live." Responsibilities include addressing client inquiries, maintaining technical requirements, communicating Synthesio's value proposition, ensuring client satisfaction, and involvement in larger client projects. This role requires collaboration with team members in India, Mexico and Romania to cover 24/5 working hours, along with France, Singapore, and US within the rest of the Support Team.
Responsibilities
You will be working within the Support Department, where we assist both clients and internal teams in utilizing the platform. You'll be part of a team that is continually evolving, improving, and learning.
In this varied and engaging role, you will:
Assist CSMs with Backoffice Tasks:
Build and maintain dashboards
Perform QA testing and manage crawling/rejection rates
Source keywords/accounts and identify/integrate sources




Handle translations, reports, newsletters, and data annotation (Lab Studio)
Service Clients:
Maintain client dashboards, including query writing and data manipulation
Support QA initiatives, track bugs, replicate issues, and liaise with tech support
Maximize client value from Synthesio products by addressing usage inquiries
Coordinate with the CSM for complex client requests to ensure satisfaction
Qualifications
Ability to work independently
Open mindset to always learn and relearn
Excellent written communication skills
Authoritative knowledge of technical products
Strong multitasking abilities and privatization
Meets deadlines and takes ownership
Proficiency in MS Office Suite
Fluent written and oral English

📌 Jr. Operations Analyst (México)
🏢 Ipsos
📍 México