PRIMARY RESPONSIBILITIES
Build and maintain close customer and manufacturing relationships
Act as the window to the customer for information from YNA-affiliated manufacturing, design and quality groups.
Assess and validate quality, manufacturing process, design and other customer concerns at the customer
Present to the customer complex defects and counter-measures as well as negotiate their solutions
Provide change recommendations
Problem-solving assessing and validating the vigente and potential design / quality solutions vs. observed concerns
Support Part Approval and related first piece sign off
Provide on-site customer support for investigations and other quality or design-related events.
(e.g. audits, repair, vehicles on-hold and assisting with on-site customer repairs as required)
Supervise any 3rd party sort / rework (e.g. Product Action)
Support on answering official and unofficial customer claims thoroughly, accurately, in a timely and technically correct manner to achieve customer approvals
Manage the tracking, analysis and reporting of customer quality claim information
Verify corrective action effectiveness through the Manufacturing team.
Coordinate and support customer visits / audits to Yazaki manufacturing plants
Solve complex problems and prevent their recurrence by working with Manufacturing and the customer
Facilitate customer visits for Yazaki manufacturing, design and quality groups
Liaise with Manufacturing , communicating customer Quality Manual requirements and coordinating corrective action activities / responses
Analyze trends in factory defects focusing on manufacturing improvement areas
Conduct wiring system function and vehicle interface analysis
Participate in program launch preparation
Schedule and attend manufacturing program launch reviews
Coordinate with Manufacturing to provide customer support




Offer technical support to internal groups
Support Program Management in the execution and monitoring of key program milestone events (GPMS)
Develop Past Problem History Analysis with the customer and Manufacturing.
Reviews the inspection standard to ensure smooth trial events and safe launch activity
Conduct manufacturing / supplier readiness reviews using the appropriate Yazaki or customer assessment tool
Supports team members at build events: assembling / recording quality issues, assigning responsibilities, validating closure of defect concern
Incorporates lessons learned into advanced program team activities
Perform quality audits that support Key Strategies in manufacturing and distribution
Complete and submit CSs and Quality Authorized Rework (AR) packages to instigate rework
Initiate root cause analysis for identified quality issues using Global Quality Reporting System (GQRS) then direct the corrective action activities with Yazaki manufacturing and distribution facilities
Maintain issue documentation through GQRS, QE Report, CS/AR and sorting logs
Keep a working knowledge of customer carlines, Yazaki-supplied parts and manufacturing / quality processes
Identify critical product features, communicating to Manufacturing the key critical items and what activity to implement to prevent defects
Implement and support continuous improvement activities
Participate in Key Strategies meeting: report launch updates, issue status, trial run impacts and other pertinent details




Report to YNA Nissan management and customer management as requested
Support long-range and short-term group forecasts, goals, objectives, and priorities
Support other projects, tasks, and/or duties as assigned
Handle and analyze the warranty claims addressed by the customer to Yazaki, and have a successful negotiation to get them removed from the Yazaki Supplier Score card.
Prepare and submit warranty report (WLRC) periodically, to recover warranty costs based on Nissan procedure and Yazaki requirements, in order to keep Warranty costs within threshold (KPI), for both Nissan Mexico and Nissan North America.
REQUIREMENTS
Degree Requirements:
Associate's Degree in Engineering, Business Management or related field or equivalent experience preferred
Certification Requirements:
N/A
Previous Experience:
Required experience in : Automotive engineering experience or related field
QEI: 2 years of experience
Preferred experience in : Automotive engineering experience or related field
QEI: 2 years of experience
W/H manufacturing experience with the ability to read blueprints, problem solving experience, Control Plan, FMEA and high-level quality auditing experience preferred
Unique Sr.
QE: experience and / or training for ISO/TS Quality Management Systems preferred
Travel Requirements:
Both domestic and international travel required branches, customer and manufacturing sites
Language:
Software:
Microsoft Suite
On Call Requirements:
Yes, during customer production hours including overtime and weekend hours.
Occasionally able to work a different shift to support launch or customer events.
Physical Requirements:
Able to lift up to 45 pounds, sort / inspect parts, stand 8+ hours in assembly plant environment
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📌 Engineer, Quality Assurance Methods (Aguascalientes)
🏢 Yazaki North America
📍 Aguascalientes