Menlo Security is the leader in Browser Security for human and agentic workforces. Our mission is to enable humans and agents to connect, communicate, and collaborate securely, without compromise. The Menlo Browser Security Platform protects organizations from cyberattacks by stopping threats across the web, documents, and email before they reach the user. With Menlo Agent Runtime Security (MARS), that protection now extends to the AI agents working alongside every employee. Menlo Security is trusted by major global businesses, including Fortune 500 companies and government agencies, to protect their most valuable asset, their data, and is backed by top-tier investors.
About the Role
Role Overview:
As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth.



This role is idóneo for a proactive professional who excels at building functional relationships, solving problems, and educating users on technical best practices.

Key Responsibilities:
• Relationship Management & Health:
• Serve as the main point of contact for a portfolio of assigned accounts, focusing on project managers and security practitioners.

• Maintain regular cadences with customers to ensure alignment on their security goals and Menlo’s capabilities.

• Conduct Quarterly Business Reviews (QBRs) to report on platform usage, health metrics, and realized value.

• Adoption & Enablement:
• Drive deep product adoption by identifying underutilized features and providing targeted enablement sessions or resources.

• Monitor customer health scores and proactively reach out to accounts showing low engagement or technical hurdles.

Help customers define and track tacticaAl succes

📌 Customer Success Manager (Ciudad de México)
🏢 Menlo Security
📍 Ciudad de México