We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations team

About the Role

As the Team Lead supporting the Broker North America Operations team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Broker business priorities.

As an Operations Team Lead you will excel in the following areas:

Operational Leadership

• Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.

• Oversee daily workflow, monitor performance against KPIs, and ensure high-quality service delivery through resource allocation and process optimization.





• Drive operational excellence through process improvement initiatives and strategic projects. This includes our eAdmin initiatives.

• Provide operational support during peak periods, backlogs, critical business events, or business continuity situations as required.

Risk, Governance & Controls

• Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.

• Promote a strong risk and control environment.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.

• Represent the team in leadership visits, town halls, regional calls, and business engagement activities.

People Leadership

• Foster a respectful, inclusive and high-performing culture.

• Motivate and develop a high-performing team through guidance and mentorship.

• Provide ongoing coaching, documented feedback

📌 Team Lead, Broker North America Operations (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México