Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.

Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job
We are looking for a Sales Support Specialist to join our team in Mexico, providing commercial and operational support to our distribution partners and internal stakeholders across Latin America.

In this role, you will be responsible for managing customer inquiries, resolving complex and non-standard order-related requests, and ensuring timely and accurate support through our digital platforms.




You will play a key role in supporting our sales channels, improving the customer experience, and strengthening the efficiency of our regional operations.

Key responsibilities
• Provide order management and commercial support to distributors, integrators, system builders, and other channel partners across Latin America.
• Manage and resolve customer inquiries, tickets, complaints, and non-standard order-related requests, ensuring timely and high-quality responses.
• Support order-related activities, including logistics follow-up, documentation, invoicing inquiries, credit holds, and export control requirements.
• Manage and support the use of Alfa Laval’s e-commerce platforms, including Anytime and other digital tools.
• Provide basic technical and product-related guidance, coordinating with technical specialists when required.
• Support partner registration, platform access, and digital tool onboarding processes.
• Conduct virtual trai

📌 Sales Support Analyst (Ciudad de México)
🏢 Alfa Laval
📍 Ciudad de México