TTI, Inc., is in search of a Desktop Support Specialist II, located in Guadalajara, Mexico; this role operates with minimal supervision and is responsible for supporting end-user desktops, laptops, mobile devices, collaboration technologies, software, and peripherals, as well as the endpoint and peripheral technology used across warehouse and distribution operations. This role ensures timely resolution of incidents, requests, and escalations while maintaining endpoint security, compliance, and operational standards. The position serves as a key resource for endpoint management activities, Microsoft Intune administration, warehouse technology support, and first-level network troubleshooting within Mexico. This role also contributes to knowledge management, process improvement, and endpoint lifecycle initiatives. The role works with limited supervision within established policies, procedures, service-level expectations, and compliance requirements. This position is 100% onsite and local travel is required between locations.
What our Desktop Support Specialist II do:
• Endpoint Management Manage Microsoft Intune enrolled devices including provisioning, deployment, troubleshooting, and retirement activities.
• Application Deployment Deploy and support applications.
• Endpoint Troubleshooting Provide advanced support for Windows devices, peripherals, operating systems, Office 365 applications, mobile devices, and endpoint connectivity issues.
• Endpoint Compliance Monitor endpoint compliance status, investigate policy failures, assist with remediation efforts, and ensure devices adhere to Information Systems security standards and best practices.
• Windows Autopilot & Device Lifecycle Support endpoint provisioning, imaging, deployment, retrieval, hardware refreshes, inventory management, and lifecycle activities for all supported endpoint devices.
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Warehouse & Distribution Technology Support warehouse workstations, industrial PCs, mounted terminals, and shared-us
📌 Desktop Support Specialist II (México)
🏢 TTI
📍 México