Join our Team

About this opportunity:

Cradlepoint, a part of Ericsson, was born in Boise and built for wireless. We help customers, across industries and around the world, utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G.

The Enterprise Support Engineers troubleshoot, escalate, and resolve customer issues regarding Cradlepoint products and/or services and educate customers on best practices when utilizing Cradlepoint. This is an entry-level position designed for someone building foundational technical knowledge and customer communication skills, with the support of experienced engineers. You will manage support cases, grow your troubleshooting expertise, and work toward greater independence over time. Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services.

What you will do:

• Provide technical support to customers via phone, email, chat, and case management systems
• Troubleshoot hardware, software, connectivity, configuration,



and networking issues
• Gather logs, diagnostic data, and relevant information needed for problem resolution
• Follow established troubleshooting methodologies and support processes
• Escalate issues appropriately and collaborate with senior team members when needed
• Maintain accurate case documentation and clear, professional customer communications
• Participate in training programs, certifications, and technical development activities
• Contribute to team knowledge sharing and documentation efforts
• Meet departmental performance, service, and quality expectations

The skills you bring:

• Foundational understanding of networking concepts: IP addressing, routing, switching, wireless, and cloud-managed solutions
• Familiarity with network layers, including VLANs, NAT/PAT, DHCP, DNS, TCP/UDP, firewalls, and VPN concepts
• Ability to follow documented troubleshooting procedures a

📌 Enterprise Support Engineer I (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México