Responsibilities
Manage, plan, direct, organize and control outsourcing provider’s activities with respect to the JM Family mainframe.
Monitor all mainframe activities looking for problems and potential improvements.
Review actions taken by mainframe outsourcing provider to ensure they were completely successfully.
Review, approve, and coordinate with mainframe outsourcing provider upcoming changes and software releases.
Develop and provide ad hoc performance and tracking reports.
Research new technologies and features to determine applicability to JM.
Provide first line of support for mainframe infrastructure to all JM organizations.
Participate in all mainframe incidents to coordinate and direct activities as well as to provide guidance to outsourcing provider and other JM support groups.
Develop new mainframe utilities when required.
Recognize the need for and develop processes and jobs to further streamline operations.
Install new software products as required.
Be the general go-to person when there are mainframe problems or questions
Skills Must have
This candidate must have at least 10 years of systems programmer experience.
Candidate must have a strong background in analyzing, documenting, installing, developing and maintaining operating system software including utility software and system software languages while providing technical support to users concerning system software and utilities.
Experience with managing mainframe outsourcing agreements and managed service providers to include development of SOW’s.
Proven track record with understanding and managing vendors with respect to SLA’s, SRM’s and vendor commitments to hold the vendor accountable while looking out for the companies interests.
Knowledge of and ability to articulate/document mainframe best practices with the ability to lead vendors to the successful implementation of those best practices.
A strong, working knowledge of ITIL principles with emphasis on problem/incident/change management
📌 Azure Cloud Engineer (México)
🏢 Luxoft
📍 México