Job Description:
In this role, you will provide prompt resolution of IT issues, fulfill standard service requests, and enhance the end-user experience by minimizing unnecessary escalations. You will play a key role in ensuring seamless IT support while maintaining globally consistent service standards across the organization.

Key Responsibilities
As part of the Chat Support function, the consultant will:
• Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices.
• Incident Management: Accurately capture, categorize, and log incidents within the ServiceNow ticketing system, ensuring compliance with agreed service level targets.
• Escalation Protocols: Promptly escalate unresolved or complex issues to next level in accordance with established escalation protocols.
• User Experience:



Deliver a professional and consistent user experience by adhering to approved scripts, knowledge base articles, and quality standards.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of integral enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

📌 Technical Support Specialist (Ciudad de México)
🏢 Infosys
📍 Ciudad de México