About us:
We’re a U.S.-based sleep wellness company that sells anti-snoring products, including an FDA-cleared mouth guard, an anti-snore pillow, and a nasal dilator, all made with a Swiss manufacturer. We sell online and on Amazon, so customer satisfaction and reviews are key to our success.
About the position:
This is a sales position within our customer service team, focused on Somnofit-S customers. Somnofit-S is our flagship anti-snoring mouth guard. You will spend your day reviewing customer histories, writing personalized emails on behalf of our founders, and updating an Excel spreadsheet.
Our goal is to create successful customer experiences that earn five-star reviews on the Somnofit-S Amazon listing.
Your lead will manage your workload, coaching, and performance. He will identify new groups of customers to contact, both within and beyond the solicitation spreadsheet.
What you'll do:
• Review past conversations and check refund or replacement details before reaching out.
• Personalize approved emails to check in, restart conversations,
and invite honest Amazon reviews without asking for a specific star rating.
• Record each contact, reply, and next step in the solicitation spreadsheet. Track other outreach as needed.
• Monitor replies and pass technical questions or troubleshooting to customer support.
• At least 2 years of experience in sales, customer outreach, or customer service.
• Strong English skills, both written and verbal. English does not need to be your first language.
• Comfort spending the full workday writing emails, meeting outreach goals, and keeping accurate Excel records.
How we will measure successWe will start with customers contacted, follow-ups completed, and accurate, timely spreadsheet updates. Your lead will set targets and refine these measures with you.
ScheduleMonday–Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), including a one-hour break each day.
Hours stay fixed at 3:00 PM–11:00 PM SAST year-round, corresponding to
📌 Customer Success Specialist (México)
🏢 Zipdev
📍 México