The Manager, GMNS Strategic Programs & Risk sits within Global Governance, Risk, Remediation, and Operations (GRRO), a Center of Excellence for Integral Merchant & Network Services (GMNS). GRRO partners across the organization to drive strategic initiatives, enhance operating rigor, and deliver against enterprise priorities.
This role is ideal for someone who thrives in ambiguous, fast-moving environments, enjoys solving complex problems, and can bring structure, clarity, and momentum to cross-functional initiatives.
You will be part of a small, high-impact team that operates at the intersection of strategy, operations, and risk, leading priority initiatives that span multiple teams, markets, and senior stakeholders.
The role is less about owning a single domain and more about acting as a strategic operator, someone who can quickly get up to speed on new problems, define a path forward, and drive execution across a matrixed organization.
You’ll work closely with partners across GMNS, Risk, Compliance, and other functions to:
• Translate complex challenges into clear, actionable plans





• Align stakeholders around a common direction

• Drive execution with discipline and transparency

Responsibilities
• Lead high-priority, cross-functional initiatives from problem definition through execution, bringing structure to ambiguous business challenges.

• Partner with senior stakeholders to shape strategic direction, align on priorities, and drive decision-making across teams.

• Break down complex problems into clear workstreams, timelines, and deliverables, ensuring progress is tracked and communicated effectively.

• Synthesize inputs from multiple sources (data, stakeholder perspectives, regulatory considerations) into clear insights and recommendations.

• Establish and run governance forums, including executive updates, to ensure alignment, visibility, and accountability.

• Identify risks, dependencies, and trade-offs, and proactively work with stakeholders to navigate

📌 Manager, Strategic Initiatives (Ciudad de México)
🏢 American Express
📍 Ciudad de México