About the Role
match is looking for an experienced Call Center Team Leader to manage and develop customer service teams in an international iGaming environment. We are looking for a proactive leader who can motivate people, monitor performance, improve operational processes, and ensure high standards of service and productivity.
This is a fully remote opportunity open to candidates across Latin America.
Key Responsibilities
Lead and manage a team of 710 call center agents.
Monitor team performance, KPIs, internal processes, and quality standards.
Analyze operational results and identify opportunities to improve workflows and productivity.
Provide regular feedback, coaching, and support to team members.
Conduct team meetings and oneonone performance reviews.
Prepare and maintain reports on team performance and operational results.
Participate in the recruitment, selection, and onboarding of new team members.
Maintain effective communication with team members and senior management.
Coordinate communication across Spanishspeaking and Portuguesespeaking teams.
Requirements
At least 1 year of experience in a Team Leader, Supervisor, or similar leadership position.
Background in sales, customer service, or call center operations.
Professional fluency in Spanish, Portuguese, and English.
Strong leadership, communication, and peoplemanagement skills.
Ability to monitor performance, provide constructive feedback, and address operational challenges.
A proactive, organized, and resultsoriented approach.
Stable internet connection and personal computer suitable for remote work.




Nice to Have
Previous experience in iGaming, online casinos, or betting.
Familiarity with Slack or similar team communication tools.
Experience working with performance metrics, quality assurance, and productivity targets.
Experience in iGaming is not mandatory. Candidates with relevant leadership experience in sales, customer service, or other call center environments are encouraged to apply.
What We Offer
Competitive salary based on experience.
Performancebased bonuses of up to 30 of the base salary after the probation period.
Fully remote work from anywhere in Latin America.
MondayFriday schedule, 900 AM600 PM Brasília time, including a onehour lunch break.
28 days of paid time off per year, according to company policy.
An international, dynamic, and collaborative working environment.
Opportunities for professional growth and development.
Work Setup
Location Remote Latin America.
Schedule Monday to Friday, 900 AM600 PM Brasília time.
Equipment Personal computer and stable internet connection required.
If you have leadership experience, enjoy developing teams, and can communicate confidently in Spanish, Portuguese, and English, we would love to hear from you
Bolsa de trabajo México ofrecemos puesto de Call Center Team Leader Spanish, Portuguese and English para el sector de CallCenter Telemercadeo en la empresa Match de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Call Center Team Leader Spanish, Portuguese and English Remote Latam (Benito Juárez)
🏢 MATCH
📍 Benito Juárez