Eaton’s Corporate Sector division is currently seeking a Customer Fulfillment Analyst.
What you’ll do:
PRIMARY FUNCTION
Analyzes customer fulfillment performance, order management trends, and customer experience data to provide actionable insights that improve on-time delivery, customer satisfaction, and business performance. Collaborates with Product Management, Planning, Manufacturing, Supply Chain, Operations, Sales, Eaton Care, and Customer Fulfillment leadership to identify risks, uncover root causes, and recommend corrective actions. Develops reporting tools, dashboards, and performance analytics that improve visibility, drive accountability, and support fact‑based decision making across the Bussmann organization.
ESSENTIAL FUNCTIONS
- Maintains an order fulfillment exception tracker to monitor past‑due, orders at risk, large orders, and high‑priority customer orders, ensuring timely follow‑up, escalation, and resolution with responsible stakeholders. Analyzes customer demand, allocated quantities,



planned shipments and vigente delivery performance to identify gaps against customer commitments and provide visibility to fulfillment risks.
- Develops and maintains Power BI dashboards, scorecards, and reports that provide visibility to customer fulfillment, customer experience, and growth‑related metrics.
- Monitors customer allocation performance against requested demand, identifies allocation gaps and exceptions, and provides analysis to support prioritization decisions and customer fulfillment strategies. Review month‑over‑month trends to improve transparency, consistency, and accountability in supply, demand and allocation execution. Monitors adherence to lead‑time policies, identifying exceptions and coordinating corrective actions with relevant functions.
- Investigates customer fulfillment issues and performs root cause analysis to identify systemic process gaps and improvement opportunities.
- Partners with Planning, Operations, Manufacturing, Product Mana

📌 Customer Fulfillment Analyst (Ciudad Juárez)
🏢 Eaton Group
📍 Ciudad Juárez