Customer Service Representative - On Site

Full Location: Hermosillo - MX

Join our team in our Hermosillo, Mexico location

Give me the basics
- Availability: Full-time work, 5 days a week with 9.5-hour shifts, and 2 daysOFF
- Pay Expectation: Base: $16.000 + Bonus potential: $4.000 -Up to $20,000MXP Monthly
- *Pay rates vary by program fit during selection consideration.
- Education: High school diploma or GED required
- Language: Fluent in English, Spanish
- Typing Skills: Ability to type 30 words per minute
- Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

What should I know for the Interview?

Our Customer Service Representatives are passionate about helping people and creating positive customer experiences. In this role, you'll assist customers by answering questions, providing information, resolving concerns, and delivering excellent service with every interaction.





Working with customers across a variety of industries, you'll use strong communication, problem-solving, and active listening skills to understand customer needs and provide effective solutions.

Real Stories. Real Impact.

"One of our agents recently spoke with a customer who was frustrated after spending several days trying to resolve an issue. The customer had contacted multiple times but still couldn't find the answers they needed.

Our agent took the time to listen carefully, understand the situation, and guide the customer through the best solution. By the end of the call, the customer's issue had been fully resolved, and they expressed their gratitude for the patience and support they received.

Before ending the conversation, the customer said, 'Thank you for taking the time to help me. This was the first positive experience I've had all week.

Moments like these demonstrate the difference our agents make ev

📌 Customer Service Representative (Hermosillo)
🏢 ResultsCX Named ‘Major Contender’ in Everest Group
📍 Hermosillo