Job Title: Customer Service Analyst
City: El Salto, Jalisco
As a Customer Service Analyst you will be responsible for you will play a pivotal role in delivering outstanding customer experience within the North American region. Your responsibility will include order-management and communication with our valued customers, ensuring their needs are met with efficiency and professionalism.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
- Provide order management support for TTH-Pet Food, including order entry, allocation, returns, invoice disputes and credit adjustments utilizing information systems
- Coordinate order status, availability (pricing, and delivery to customers).
- Works with Food & Beverage business unit, and commercial management to achieve accurate and timely delivery commitments.




- Proactively communicates supply issues to assigned customers via daily review of open order reports.
- Responsible for setting up and maintaining web accounts in Customer Portal; also responsible for updating and maintaining contact information in SAP, relating to customer and customer/material content
- Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated integral database.
- Represent Account Management and interface externally with customers. Finding value add to partner with sales.
- Identify sales orders assigned and incomplete or block status and try to resolve and/or escape sales orders.
- Process the most complex customer orders for diverse customer base, which are globally structured and have multi-level organizations while proactively maintaining ongoing relationships with customer and DSM sales staff.
- Compile reports for ac

📌 Customer Service Analyst (El Salto)
🏢 Dsm-Firmenich
📍 El Salto