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Insert Unique Benefit information (if relevant). Example – Field Service Representative roles offer company car and guaranteed 40-hour paid week.
What you’ll do:
Job Summary:
Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.
- Receive and assess orders for clean-up and creation in VISTA / SAP as applicable.
- Assure proper order entry and send orders’ acknowledgment to Clients.
- Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
- Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
- Receive sales representative service calls and/or emails to align priorities and to provide status.
- Manages and solves client claims.




- Resolve with accounting shipments discrepancies and credit customer, as applicable.
- Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
- Be proactive in identifying customer requirement problems.
- Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
- Perform other duties as required

Qualifications:
- Bachelor's degree in Engineering preferred
- Minimum of one year of professional experience
- Intermediate level of English proficiency
- Experience with CRM and ERP systems preferred
- Experience interacting with customers

Skills:
- customer facing - strong communications skills, proficiency with Microsoft Office Tools

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competenci

📌 Order Entry Specialist EESS (Santiago de Querétaro)
🏢 Eaton Group
📍 Santiago de Querétaro