Teva is seeking a Subject Matter Expert for Integral Workplace Support Services. This role focuses on L1 IT service desk support across a global organization, with direct ownership of escalation handling and metrics-driven improvements.
You will train staff, reduce MTTR, and drive process documentation while coordinating with resolver teams to ensure service levels and smooth operations worldwide.
📌 Global IT Help Desk SME — Lead (Ciudad de México)
🏢 Tevapharm
📍 Ciudad de México
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