Genpact is seeking a Sr. Associate - S&M; - Customer Success to manage blended inbound/outbound calls, collect delinquent amounts, and provide top-notch customer service while promoting payment plans and resolutions.
The role emphasizes strong communication, analytical abilities, and collaboration across teams. The idóneo candidate will have business or finance degrees, relevant certifications, and experience in CRM, sales forecasting, and customer experience disciplines.