Overview
About the Role & Team The Helpdesk Support Specialist is a hands‑on technical support role within IDC’s integral IT ServicesGroup. The position requires strong knowledge of Windows-based platforms, mainstream computerhardware, and a wide range of software applications. The specialist will work on‑site in IDC’s MexicoCity corporate office, providing day‑to‑day support to employees through the IT Help Desk ticketingsystem. The role is designed for someone who can grow into a key contributor within IDC’s worldwideIT Operations team.
What You’ll Do
- Convey technical knowledge to non-technical colleagues.
- Provide IT support to both IDC technical and non-technical staff via remote-controlled software,phone, email, chat, video conferencing and face to face communications.
- Ensure a positive employee experience.
- Provide account and access support. – Reset passwords, manage user accounts, and assist withlogin or authentication issues.
- Install and configure software – Support applications, updates and basic system setups.




- Document issues and solutions – Maintain accurate records in the ticketing system to track trendsand resolutions.
- Troubleshoot hardware and software issues – Diagnose problems with laptops, desktops, printersand common applications.
- Contribute and own technical investigations, implementations, and projects onsite.
- Be involved in globally focused efforts within IDC’s worldwide organization.
- Work closely with both regional and worldwide technical colleagues in order to provide improvedcustomer service and to build technical knowledge.
- Drive IT new hire orientation on-boarding as well as off-boarding employees.
- Responsible for deployment and configuration of user hardware and inventory tracking.

What You Bring
- Convey technical knowledge to non-technical colleagues.
- Provide IT support to both IDC technical and non-technical staff via remote-controlled software,phone, email, chat, video conferencing and face to face communication

📌 Helpdesk Specialist (Ciudad de México)
🏢 IDC Research
📍 Ciudad de México