Job Summary:The Field Operations Manager provides leadership for the assigned locations in support of dealership services.Core DutiesLead and manage a team of dealership service employees across an assigned geographic region.Oversee employee timekeeping, payroll submissions, and labor hour approvals.Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.Develop and communicate daily installer schedules to maximize productivity and dealership coverage.Monitor film inventory levels, place inventory orders, and ensure material availability.Track daily dealership vehicle counts and staffing needs to align labor resources with demand.Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing,



and operational support.Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.Coordinate employee onboarding at dealership locations, including system access and account setup.Request employees pay adjustments to maintain accurate personnel records within company systemsAssist with warranty processing and other operational data entry as needed.Coordinate new dealership account setups, including hotspot administration and operational readiness.Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.Communicate staffing schedules and operational updates with

📌 Gerente de operaciones (Ciudad Juárez)
🏢 XPEL de Mexico
📍 Ciudad Juárez