As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with general support teams, and consults with local business leaders to align IT support with business needs.
Key Responsibilities:
- Technical Support
- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
- Support and assist users with Onboarding & Offboarding process
- Support and maintain local conference and meeting room equipment




- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
- Service Management
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessa

📌 Technical Support Specialist (Villahermosa)
🏢 Mriti InfoSystems
📍 Villahermosa