Travel Customer Service Representative (Remote)

About the job Travel Customer Service Representative (Remote)

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience.

This role is idóneo for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction




- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy, professionalism, and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required

Qualifications & Skills
- Excellent verbal and written communication skills
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences

What We Offer
- 100% remote work environment
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and devel

📌 Travel Customer Service Representative (Santiago de Querétaro)
🏢 Manatal
📍 Santiago de Querétaro