About the Role

Join a leading healthcare IT security company helping healthcare organizations streamline compliance, secure critical access, and protect patient data. As a Technical Support Engineer, you will provide end-to-end technical support for enterprise software solutions in complex, networked, and virtualized environments.

Key Responsibilities Technical Troubleshooting : Diagnose, debug, and resolve complex software, networking, and deployment issues in customer environments. Escalation & Engineering Collaboration : Isolate root causes, identify product flaws, and partner with engineering teams to drive long-term reliability improvements. Incident Management : Manage high-severity, security-sensitive support cases with urgency, clear communication, and precise tracking through to resolution. Customer Advocacy : Communicate complex technical concepts clearly to diverse audiences while advocating for customer needs with empathy and professionalism. Knowledge Sharing : Document solutions, contribute to internal knowledge bases, and continuously build expertise to become a recognized product Subject Matter Expert (SME).



Required Qualifications Network & Security Fundamentals : Working knowledge of TCP/IP, DNS, firewalls, ports, and secure remote access protocols (e.g., RDP, SSH). High-Stakes Case Management : Proven ability to prioritize, manage, and resolve critical, time-sensitive security or software incidents. Customer Communication : Fluent verbal and written English skills with a track record of explaining technical details to non-technical users. Operational Availability : Comfort working in a 24/7 operational model, including rotational shifts and after-hours coverage. Analytical Mindset : Strong logical reasoning skills with a proactive approach to troubleshooting and independent problem-solving. Preferred Qualifications Experience with certificate-based authentication, PKI, or TLS trust chains. Hands-on administration of Windows Server or Linux environments. Knowledge of Active Directory / LDAP in privileged access contexts. Familiarity with cloud infrastructure access across AWS, Azure, or GCP. Fluency in additional European languages (e.g., French). #J-18808-Ljbffr

📌 Support specialist (l2) (Jalisco)
🏢 GlobalLogic
📍 Jalisco