Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.

The role is based in Mexico (Hybrid). Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration.

Where You’ll Make a Difference

- Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution
- Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests
- Partner closely with Planning, Manufacturing, Logistics, Quality, Finance, and Sales teams to ensure successful order fulfillment
- Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels
- Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders
- Maintain customer, product, and transactional information within SAP and other business systems
- Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence
- Build strong partnerships with strategic customers and internal stakeholders across Latin America




- Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution

What Makes You the Right Fit

- Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field
- Minimum 3 years of experience in Customer Service, Order Management, Supply Chain Customer Service, Logistics Customer Support, or related functions
- Advanced English communication skills, both written and verbal
- Experience working with SAP and customer order management processes
- Strong customer-facing communication and stakeholder management skills
- Experience collaborating with Planning, Operations, Logistics, Quality, Finance, and Sales teams
- Knowledge of Order-to-Cash processes and supply chain operations
- Ability to manage multiple priorities and perform effectively in a fast-paced environment
- Strong problem-solving, analytical, and customer-focused mindset

How Would You Stand Out?

- Experience within manufacturing, chemicals, flavors & fragrances, FMCG, or related industries
- Experience supporting multinational or regional customer accounts
- Knowledge of forecasting, demand planning, and end-to-end supply chain processes

Why Choose Us?

- Regional exposure across Latin America and interaction with strategic customers
- Opportunity to collaborate with commercial, operational, and supply chain teams across the organization
- Dynamic role with broad visibility across multiple business functions
- Professional development opportunities within a integral organization
- Collaborative environment that encourages learning and continuous improvement
- Opportunity to build a long-term career within a leading global company

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📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz