At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only; Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

AbouttheJob

At One&Only; Palmilla, the Stewarding Manager plays a critical role in supporting the Food&Beverage; operation by ensuring the highest standards of cleanliness, sanitation, food safety, and operational efficiency across all kitchens, stewarding areas, restaurants, bars, and banquet facilities.

Thispositionisresponsibleforleadingthestewardingteam,managingoperatingequipmentinventories,controllingdepartmentalexpenses,overseeingstrategicreplacementprogramsforchina,glassware,silverware, andkitchenequipment, andensuringcompliancewiththeresort’sFoodSafety ManagementSystem(FSMS)certificationandallfoodsafetyregulations.

TheStewardingManagerpartnerscloselywithCulinary,Food& Beverage,Engineering,Purchasing,Finance, and HumanResourcestomaintainexceptionalstandardswhileoptimizingcostsandsupportingtheoverallguestexperience.

AboutYou

The adecuado candidateisahands-onleaderwithstrongoperationalknowledgeofluxuryhospitalitystewardingoperations. You arehighlyorganized,detail-oriented, andpassionateaboutmaintainingworld-classcleanliness, safety, andfoodhygienestandards.

Youpossessexcellentleadershipandcommunicationskills,theabilitytomotivateanddevelopteams, and astrongunderstandingofcostcontrol,inventorymanagement, preventivemaintenance, andfoodsafetysystems.

Youthrivein afast-pacedluxuryenvironmentandconsistentlydemonstratea proactiveapproachtoproblem-solving,operationalexcellence, andcontinuousimprovement.

KeyDutiesandResponsibilities

Leadership& Team Management

Organizeand leadtheStewardingteam,coordinatingdailyactivitiesthroughsupervisorsand shiftleaders.

Recruit, interview,train, coach, anddevelopteammembersinaccordancewithcompanypoliciesandprocedures.

Ensureadequatestaffinglevelsbasedonoperationalneedsandapprovedstaffingguidelines.

Monitorattendance,productivity, groomingstandards, andcompliancewithcompanypolicies.





Foster a positive andcollaborativeworkenvironmentfocusedonteamwork,accountability, andcontinuousimprovement.

FoodSafety &Sanitation;

Ensurecompliancewithallhygiene,sanitation, andfoodsafetystandardsthroughoutallstewardingandkitchenareas.

Maintaincompliancewiththeresort'sFoodSafety ManagementSystem(FSMS)certificationrequirements.

Supportinternalandexternalaudits,inspections, and correctiveactionplanswithHygieneManager

Develop,implement, and monitordaily,weekly,monthly, anddeep-cleaningprogramsusingstandardizedchecklists.

Conductdailyinspectionsofallareasunderresponsibilitytoensurethehigheststandardsofcleanlinessandorganization.

OperationalSupport

Maintainallkitchens,stewardingareas, restaurants,bars, andbanquetfacilitiesinoptimaloperatingcondition.

CoordinatewithCulinaryandFood& Beverageteamstosupportalloperationalrequirements.

AttendBEOmeetings,pre-conventionmeetings, andoperationalplanningmeetingsasrequired.

Ensureproperhandling,storage,cleaning, andmaintenanceofalloperatingequipment.

E vents&InternalFunctionsSupport;

Overseeand supportthesetup,execution, andbreakdownofbanquetevents,weddings,conferences,outdoorfunctions, andspecialresortevents.

CoordinatewithBanquets,Food& Beverage,Culinary, andEventServicesteamstoensureallstewardingrequirementsarefulfilledforeachevent.

Ensuretheavailability,cleanliness, transportation, andproperhandlingofalloperatingequipmentrequiredforeventsandfunctions.

WorkcloselywiththeStewardingSupervisor and/orChief Stewardresponsibleforsetupsandlogisticstoexecuteeventrequirementsefficientlyandaccordingtoestablishedtimelines.

Managestaffingplansandstewardingresourcestosupportbanquetoperationsandlarge-scaleevents.

Coordinateequipmentmovementandstoragebeforeand aftereventswhilemaintaininginventorycontrol andminimizingbreakage.

Supporttheplanningandexecutionofinternalcelebrations,colleagueevents,recognitionprograms,townhalls,wellnessactivities,holidayfestivities, andotheremployeeengagementinitiatives.

Ensurealloperationalrequirements,equipmentneeds,sanitationstandards, andlogisticalarrangementsforinternaleventsarecompletedsuccessfully.

CollaboratewithHumanResourcesanddepartmentalleaderstosupportemployeeeventsand resort-widecelebrations.

Monitorevent-relatedequipmentusageandidentifyopportunitiestoimproveefficiency,organization, andcostcontrol.

Inventory&AssetManagement;

Conductregularinventoriesofoperatingequipmentincludingchina,glassware,silverware,kitchenutensils, andbanquetequipment.





Monitorinventorylevelsandimplementstrategiestoreduceloss,breakage, andmisuse.

Preparemonthlybreakageandlossreportswithrecommendationsforimprovement.

Managereplacementprogramsforglassware, china,silverware, andotheroperatingassetstomaintainestablishedstandards.

Controlstewardingdepartmentalexpenses andcleaningsupplyconsumptionthrougheffectiveplanningandmonitoring.

DevelopandmanagetheannualCAPEX planrelatedtoFood& Beverageoperatingequipmentandstewardingassets.

Monitor andstrategicallyamortizeoperatingequipmentinvestmentsandreplacementcosts.

Analyzeoperationalexpenses andidentifyopportunitiesforcostoptimizationwithoutcompromisingqualityorservicestandards.

Preparepurchaserequisitionsand supportbudgetforecastingactivities.

Ensureproperstewardshipofcompanyassetsandresources.

Administration

Preparemonthlyworkschedulesandstaffingplans.

Monitorattendancerecordsanddepartmentalproductivity.

Processpurchaserequisitions,maintenanceworkorders, andcleaningsupplyrequests.

Maintainaccuraterecordsofinventories,inspections, training, andoperationalreports.

Followuponmaintenancerequeststoensuretimelycompletion.

Cross-FunctionalCollaboration

CoordinateandmaintaineffectivecommunicationwithFood& Beverage,Culinary,Engineering,Finance,Purchasing, HumanResources, and Securitydepartments.

Supportoperationalprojects,specialevents,renovations, andopeninginitiativesasrequired.

Participateincontinuousimprovementinitiativesthatenhanceoperationalefficiency,foodsafety,sustainability, andguestsatisfaction.

Requirements

Minimum3-5yearsofexperiencein aStewardingManager, Chief Steward,orsimilarleadershiprolewithinaluxuryhotelorresortenvironment.

Strongknowledgeoffoodsafetyregulations,sanitationstandards, and HACCPprinciples.

ExperienceworkingwithFoodSafety ManagementSystems(FSMS) andauditprocesses.

Provenexperiencemanagingoperatingequipmentinventoriesandreplacementprograms.

Knowledgeofbudgeting,costcontrol, CAPEXplanning, and expensemanagement.

Strongleadership, coaching, andteamdevelopmentskills.

Experiencewithscheduling,staffing, and laborproductivitymanagement.

Abilitytoworkcollaborativelywithmultipleoperationaldepartments.

Proficientin Microsoft Office and hotelmanagementsystems.

Excellentorganizationalandcommunicationskills.

BilingualEnglish and Spanishpreferred.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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📌 Stewarding Manager (San José del Cabo)
🏢 Kerzner International
📍 San José del Cabo