Customer Success Manager, Exposure Management

- Full-time
- CP Department: Exposure Management

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are in search of a dedicated Customer Success Manager (CSM) to bolster our Customer Success team.

- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers' interests within Exposure Management, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.




- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this general expansion strategy, positioning us as the premier cyber intelligence provider globally.

Requirements:

- Minimum of 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Bachelor’s degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential
- Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled

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📌 Customer Success Manager, Exposure Management (México)
🏢 Smartrecruiters
📍 México