Citi in Mexico is seeking a diligent professional to analyze and monitor daily workloads, research items, and assist customers. You will coordinate workflow activities, train team members, and perform quality control to ensure compliance with Citi policies.
The role involves monitoring mail volumes, meeting SLAs, and preparing daily and monthly performance reports, with opportunities to improve procedures and cross-train staff across the operation.
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📌 Documentation Support Specialist: Quality & Workflow Optimizer (Mérida)
🏢 Citi
📍 Mérida