Due to our exponential growth in our Shared Services Center, we are looking for our next talented:

EL Accounts Receivable Specialist - ECS

General Description

- The Accounts Receivable Specialist playsan important rolein the overall success and health of thefactoringportfolio. The specialist works as part of a team in a fast-paced high-impact environment. The Specialist works toestablishcontact with past due customers and resolve delinquencyin a timely mannerthrough providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.
- TheA/R Specialistconsistentlydemonstratesa positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by workingin accordance withELCOACH Teamcore values.

Duties and Responsibilities

- Actively engage in scheduling,planningandfacilitatingan effective one-on-one with my leader on a weekly or bi-weekly basis.

- ProactivelyutilizeCall Copyada performance review tool toseekand engage feedback from my leader.

- Must be able to handle collection calls and /or correspondence in a fast-paced goal-oriented department.Expectation is 25 outbound calls to customers each day.

- Documentscredit and collections activity for assigned accounts.

- Provide customer serviceregardingcollection issues such as refunds, adjustments, resolve discrepancies, overpaymentsetc.

- Accountable for reducing delinquency for assigned accounts.

- Must havegood communicationskills and follow up effectively withaccount managers,leadership, and/ orcustomers to build solid relationships.

- Meets defined department goals and activity metrics.





- Analyze problems with a solution-oriented mindset
- Youare responsible foryour book of business andrequiredto make business critical decisions
- Able to schedule the day’s workload and hold oneself accountable to their actions
- Positive mindset at the beginning of each day
- Willing to learn their part of the entire process and understand how theyimpactbusiness on a day-to-day basis
- The Accounts Receivable Specialist position functions by providing high level customer service to England Logistics’ customers.This position requires the A/R Specialist to have a business owner mindset. Job expectations are as follows:
- 25 outbound calls to customers per day
- Resolution of any discrepancies on the customer’s account
- Reducing the number of customers past due by 60+ days
- Resolving short-paid/over-paid invoices with customer
- Build relationships customers and account managers

Qualifications / Skills

- Ability to quickly learn software systems.
- Proficiency in Microsoft Office.
- Able to prioritize and manage multiple responsibilities.
- Excellent verbal and written communication skills
- Work as a member of a team with peers and leadership within the organization
- Prior A/R experience is a plus, but not at allrequired
- Self-Accountability

Work experience Requirements

- Prior business to business customer service experience
- Computer proficient and a working knowledge of Microsoft Office products
- Ability to multitask and prioritize competing agendas
- Ability to self-manage and be proactive

Education, experience, and Licensing requirements

- High school diploma or similar.
- Bilingual

Working relationships

- Credit, collections, operations and various internal departments

Physical Demands

- Extended periods sitting
- Extended periods working at a computer

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📌 MEX - Factoring EL Accounts Receivable Specialist ECS (Santiago de Querétaro)
🏢 CR England
📍 Santiago de Querétaro