Puebla (Heroica Puebla), Mexico | Posted on 10/07/2026

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior IT Infrastructure Engineer to design, operate, and improve the systems and infrastructure behind corporate IT services and business applications.

MUST HAVES

- - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- - 4+ years of progressive experience designing, implementing, and supporting enterprise IT infrastructure.
- - Strong experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
- - Experience supporting cloud infrastructure and understanding dependencies across compute, storage, networking, identity, and security services.
- - Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
- - Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
- - Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
- - Experience building or maintaining automation and repeatable operational processes.
- - Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
- - Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
- - Ability to prioritize competing work, take ownership of outcomes,



and operate effectively in a regulated or security-conscious environment.

NICE TO HAVES

- - Experience with VMware, Nutanix, or comparable virtualization and hyperconverged infrastructure platforms.
- - Experience with AWS infrastructure services, cloud security, cloud cost awareness, and infrastructure-as-code practices.
- - Experience with Microsoft 365, endpoint or systems-management platforms, configuration management, and enterprise monitoring tools.
- - Experience with enterprise backup and recovery platforms, immutable backups, recovery testing, and off-site or cloud-based protection.
- - Experience with PowerShell, Python, Bash, Ansible, Terraform, or comparable automation tools.
- - Experience in healthcare, medical device, life sciences, or another regulated industry.
- - Familiarity with ITIL practices, security frameworks, audit evidence, and formal change-management processes.
- - Relevant certifications such as Microsoft, AWS, VMware, Nutanix, ITIL, or comparable credentials.

WHAT YOU WILL DO

- - Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
- - Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
- - Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
- - Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.




- - Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
- - Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
- - Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
- - Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
- - Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
- - Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
- - Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
- - Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
- - Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
- - Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
- - Participate in an on‑call or after‑hours support rotation as required.

PERKS AND BENEFITS

- - Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- - Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- - Exciting projects: Modern solutions with Fortune 500 and top product companies.
- - Flextime: Versátil schedule with remote and office options.

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📌 Senior IT Infrastructure Engineer (Heroica Puebla de Zaragoza)
🏢 Agileengine
📍 Heroica Puebla de Zaragoza