Role: Full-Time
Type of work: Remote
Location: Columbia, Mexico, Argentina, South Africa, Philippines - IC Only

Summary

We are seeking a talented Remote Project Coordinator with Customer Service experience to join our team! This is an exciting opportunity to grow professionally while playing an essential role in the company's success.

In this position, you'll be the primary point of contact, managing inquiries about fieldwork, lab results, pricing, billing, and other administrative tasks. You'll ensure seamless coordination between our team and clients, proactively identify client needs, oversee daily workflows, support internal teams, and facilitate smooth communication across departments.

We are looking for someone who can dispatch with a sense of urgency, think creatively under pressure, and demonstrate excellent customer service and problem-solving skills.

General Description

Answer incoming phone calls promptly and professionally
Make outbound calls to clients, internal teams, and departments
Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed
Deliver exceptional customer service while maintaining strong client relationships
Accurately enter and manage data in relevant systems
Prepare and obtain necessary work authorizations and documentation
Organize files and perform other administrative tasks as required

Key responsibilities include:

Handling 20–30+ calls per day
Managing 15–25 emails daily
Responding to 10+ internal messages (Slack, etc.)
Switching efficiently between phone, email, Slack, and other tools
Reaching out to clients to gather information and schedule appointments
Contacting technicians, confirming their availability, and coordinating accordingly
Performing data entry and administrative task
Answering phone calls
Calling clients and technicians
Scheduling field jobs with technicians, clients,



and homeowners
Provide excellent customer service and maintain client relations
Data entry
Preparing and gaining work authorizations
Assist in acquiring billing information for clients and insurance companies

Working hours:

8 hours/day within the 7 AM – 7 PM PDT window
Rotational Saturdays each month.

Criteria:

Excellent English skills are essential, especially for managing phone communication
Must be comfortable working in the PDT timezone

Requirements

Minimum 2 years of experience in project coordination, administrative support, or related roles
Proven ability to manage multiple projects simultaneously
Familiarity with project management methodologies such as Agile, Waterfall, Scrum, or similar
Experience using project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)
Strong organizational and multitasking abilities
Excellent communication and stakeholder management skills
Proficient in scheduling and tracking project timelines
Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools
Experienced in coordinating meetings, taking minutes, and following up on action items
Strong interpersonal and communication skills, with a focus on client satisfaction.
Willingness to develop and maintain strong client relationships via email and phone.
A growth mindset with a passion for continuous learning and development.
Ability to work both collaboratively and independently.
English proficiency at B2 level or above.
Values such as honesty and integrity.
Proactive problem-solver with a focus on removing roadblocks for clients.
Proven remote work experience with a dedicated home office setup, including a desktop, quality headset, and a stable internet connection.

If you're detail-oriented, enjoy communication, and are eager to be a key player in our success, this could be the perfect role for you. Apply today and start your journey with us!

📌 Remote Project Coordinator (Ciudad de México)
🏢 Vert Environmental
📍 Ciudad de México