Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Customer Service Representative reports directly to the Customer Service Manager. This role is in charge of maintaining and increasing customer loyalty by supporting customers from ordering through to delivery. Works with customers to overcome barriers to provide best in class customer support.
ABOUT THE JOB

1. Provide order fulfillment
• Accurate and timely entry of customer purchase orders – approx 20/day
• Accurate and timely entry of customer return requests – approx 5/day
• Accurate and timely entry of customer sample requests – approx 3/day
• Accurate and timely response to customer expedite inquiries

2.



Responsible for daily investigation and corrective actions of billing and delivery holds on orders
and implement correction actions.

3. Practice and adhere to Lean Enterprise concepts

4. Provide professional and accurate information to customer phone inquiries. To log on the phone
queue during work hours.

5. Provide assistance to credit analyst, planning team, sales engineers with requests.

6. Provide assistance to customer / sales rep inquiries through Freshdesk in a timely manner
ABOUT YOU

2+ years of customer service

Results oriented, good problem solving skills

Good organizational and proactive skills

Must be proficient in Word and Excel

Fluent and advanced English skills both written and spoken.

Able to handle multiple tasks efficiently

SAP experience a plus

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, versátil work arrangements, and development opportunities.

📌 Customer Service Representative II (Piedras Negras)
🏢 Littelfuse Mexico Servicesde CV
📍 Piedras Negras